Ramez Maluf has a "policy memo" in the new Foreign Policy (subscribers only) directed to Karen Hughes, who might someday end her vacation and start actually working at her alleged new job as America's public diplomacy czar. I've seen better.
For example, he recommends abandoning the policy argument as unwinnable:
"There exists in some minds the notion that the United States can improve its image by somehow 'winning the argument' over U.S. policy. Don't buy it. Defending American policy will always be an important element of your work, but if your office confines its activities to justifying US policies, its success will be limited and you'll burn out in no time. This head-on approach actually restricts dialogue and cements the existing counterproductive imagery....
Don't waste your time disputing the stereotype. Move the argument elsewhere and introduce other images. The United States needs to change its 'brand' in the Arab world, and the focus should be on images relevant to Arabs in their own context.
It's hard to imagine worse advice. As I've argued at length, American refusal to engage in dialogue about its unpopular policies makes its problems in the Arab world incalculably worse. It makes many Arab elites feel that they are being treated with contempt, that their views are not taken seriously, and that American policies are formulated without regard to their concerns or interests. "Moving the argument elsewhere" is a recipe for continuing exactly that mistaken approach, and a formula for failure. Anyway, you'd think that the "rebranding" argument would be a bit ashamed to show its face in public after the resounding failure of the Charlotte Beers-led "Shared Values" campaign.
Second, Maluf recommends avoiding a pan-Arab strategy and focusing instead on local media and local concerns. The second half is good advice: getting people on to local television and local radio and out into the field - old style public diplomacy - is absolutely essential. It's also expensive, labor intensive, and difficult to implement given the realities of today's State Department. The first half is bad advice: satellite television (whether al-Jazeera or al-Hurra) is where a lot of the action is, and that's where you have to engage the argument. So this second broad piece of advice is a wash: by all means work with local media, if you're willing to devote the resources to that - and you really, really should - but not at the expense of engaging with the satellite television stations that people actually watch (al-Jazeera, al-Arabiya.. not so much al-Hurra, which already has the largely ignored negative effect of sucking up a lot of the time and energy of the people who might otherwise be appearing on stations that people actually watch).
Third, and most interestingly, Maluf recommends devoting more of al-Hurra's programming to Oprah-style talk shows:
Don't expect Alhurra to compete with Al Jazeera for evening news. Instead, Alhurra should focus on other programming, including Free Hour, the talk show hosted by television personality Ziad Noujeim and others that address controversial issues, both within the United States and the Arab world. Recent discussions have included the role of Islam in politics, the Syrian regime, and religious education. This talk-show format exists on other stations, but Alhurra is particularly bold in inviting people from all sides to join the debate.
Again, Maluf is right about the importance of the talk shows, but bafflingly wrong about the wider context. I'm sure that Free Hour is a lovely show (I haven't seen it, nor read transcripts of it, since al-Hurra refuses to provide a website with such transcripts nor make its live feed available to American viewers). But to say that it is bolder than other stations - either in its choice of topics or its choice of guests - is just laughable. Al-Jazeera, for example, has broadcast discussions of all three the topics mentioned above in recent months. And it isn't just al-Jazeera. Al-Arabiya, Abu Dhabi, and many other Arabsats have outstanding talk shows.
And you want bold? Listen to Fatima Mernissi's description of some of al-Jazeera's 'Oprah-style talk shows":
This summer, I became terribly jealous of Muntaha al-Rimhy, one of Al Jazeera's most intellectually sharp anchor women: men were talking non-stop about her all along the sandy Atlantic beaches around Casablanca I visit regularly. The reason was the talk show she devoted to probing "the reasons for the lack of sexual desire among spouses." And since the talk show's name is "For Women Only," what scared the male viewers was that only she and her three female guests were voicing opinions on this troubling phenomenon which they described as widespread and statistically alarming.
The point here is that Maluf is not wrong to recommend diversifying content, but that his description of the Arab media environment - which uncritically parrots al-Hurra talking points - is so misleading as to be actively unhelpful. Do the talk shows, but don't think that this alone will be anything new or pathbreaking.
Similarly, he offers an idea for a "reality TV" show that al-Hurra could do. Again, a good idea in principle... but don't think that this will break any ground. Arabsats are full of such reality TV shows, and they are indeed very popular: from Star Academy and Superstar to a "Big Brother" spinoff to Who Wants to Be a Millionaire to the Iraqi version of Extreme House Makeover (or whatever). Even Haifa Wehbi, according to al-Sharq al-Awsat, is slated to do an LBC reality show set on a farm (she's going to join a bunch of others for 75 days, milking cows and living the rough life.. almost enough to make me get a subscription to LBC!). In other words, doing reality TV on al-Hurra might attract viewers if it's a good product - but not simply by virtue of being some kind of innovation.
Finally, he recommends offering hard hitting coverage of American politics. This is an excellent suggestion, one I've made previously. The only problem, of course, is that this is a government-owned and operated station, answerable to Congress. Remember all the fuss a few weeks ago about Norman Pattiz and Ken Tomlinson? Now imagine if al-Hurra had aired Farenheit 9/11 (as Maluf suggests) shortly before the presidential election. It would have been good for the station's credibility, but heads would no doubt have rolled.
Bottom line: this isn't the policy memo that Karen Hughes should be reading about how to reform public diplomacy, if she only gets to read one.